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Covid-19 Policy

Keeping you safe during Covid-19

Covid-19 Policy at Jayman

We are following the recommended government advice in relation to the provision of services at Jayman.  The full guidance advice relating to the renting, selling , buying of property during this period can be read here https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak .

The main points we would draw your attention to are detailed below;

If you or anyone in your household have coronavirus symptoms, you should stay at home and self isolate and not attend any viewings or request visits from our agents.

Viewings

Viewings will only be conducted one person at a time at the property and only if that property is empty. Only one person per household can view a property at a time.

Sales viewings are only permitted for people in a proceedable position, proof of which will need to be provided beforehand.

When you attend a viewing please wait in the car outside the property or on the pavement if you have taken public transport.  Our viewer will call you forward when you can enter the property.

Please ensure you are wearing gloves and a face covering and respect social distancing throughout the viewing.  You should always stay two meters away from our agent or other people near the property .  You should bring your own hand sanitizer to use after the viewing.

You will not be permitted to enter the property if you attend without wearing gloves and face coverings.

Jayman Agents must wear PPE when conducting these appointments.

Offers on sale and lettings properties

Offers on properties for sale and let should be made by telephone or email.  All identification checks and reference checks will be conducted via email and facetime if required.

Moving in / key collection

You should arrange directly with local removal companies and follow government advice regarding social distancing when preparing to move.  All key handovers will be done contact-free by either being left in a key safe of by a pre-arranged collection appointment.

Valuations

We can conduct valuations on a case by case basis. Please contact us for information.

Any valuations that we attend must follow a strict policy whereby the property is empty and the owner, if present, opens all doors and windows 15 minutes prior to our agents arrival and waits outside the property whilst the valuation is completed. Jayman agents must wear PPE when attending properties.

Property Advice

We can conduct telephone meetings, facetime or zoom meetings if requested should you wish to speak to someone regarding our services.  Face to face meetings in person are not currently possible.

Mortgage Advice

We are able to offer mortgage advice remotely using telephone calls, zoom or skype meetings. Please call the office to arrange an appointment.

Office visits

Our office remains closed to members or the public and clients without a prior appointment.

Our staff are working from home primarily, however, our staff frequently visit the office for administrative purposes.  Any permitted visits must be in accordance with government advice regarding social distancing and personal protection equipment being worn.  Attendees will be required to wear gloves and face coverings when attending the office. Jayman agents should ensure PPE is worn when attending the office and that hands are washed before and after visiting the office and client properties.

Contractors attending office

Contractors are not permitted to attend our offices without prior agreement.  Keys for contractors will be left in a secure key box for collection if required and should be wiped down after use and returned through the office letter box.

Gas Inspections and visits from contractors for current tenants

Gas inspections, electric safety checks and other maintenance works required should be conducted when possible and following the same guidance as per property visits.  Contractors will advise tenants as per their instructions for preparing for their visit.  Properties will be required to be ventilated with doors and windows open 15 minutes before hand and tenants should if possible be out of the property (in garden or car) for the duration of the visit.

Contractors are required to wear PPE when attending properties for the safety of both themselves and the occupants.

Book Your Free Valuation

We offer completely free property valutions, for both sales or rental properties. Request your free appraisal today.